Frequently Asked Questions
Product
Up to how many sneakers/shoes can fit in the duffle bag?
Our VAULV Duffle Bag 022 can hold up to 4 PAIRS of sneakers/shoes.
Our VAULV Duffle Bag 015 can hold up to 3 PAIRS of sneakers/shoes.
Up to what shoe size can fit in the duffle bag?
For the VAULV Duffle Bag 022, shoe sizes up to SIZE 13 MENS can fit inside the bag.
For the VAULV Duffle Bag 015, shoe sizes up to SIZE 12 MENS can fit inside the bag.
Is the duffle bag carry-on approved?
Yes, our duffle bags are CARRY-ON APPROVED. This allows you to travel with the bag as long as it is within the weight limit of 7kg.
Up to what laptop size can fit in the duffle bag?
The VAULV Duffle bag 022 can hold up to a 15" laptop, while the VAULV Duffle Bag 015 can hold up to a 13" laptop.
What is the weight capacity of the duffle bag?
Our VAULV duffle bags can hold a maximum weight of around 16kg (35lbs).
Payment
What are your payment methods?
We accept CASH and ONLINE BANK DEPOSITS to BDO ONLY.
Do you accept credit and debit cards?
Yes, we accept CREDIT and DEBIT CARDS through PayPal!
A PayPal account is NOT required to make the transaction.
Simply click the "Pay With Debit or Credit Card" button at the bottom when you are redirected to PayPal.
Do you accept COD (Cash on Delivery)?
No, we do NOT accept COD (Cash on Delivery) on our website.
However, you may order our products through our LazMall Flagship Store at https://www.lazada.com.ph/shop/vaulv to purchase via COD.
Shipping
How much is your shipping fee and do you ship nationwide?
We currently ship WITHIN METRO MANILA via Grab/Lalamove and OUTSIDE METRO MANILA via LBC/AP Cargo. The price of our products is EXCLUSIVE of the shipping fee. The shipping fees are as follows:
VAULV Duffle & VAULV Backpack:
Metro Manila - FREE
Outside Metro Manila - ₱1,000
VAULV Essential:
Metro Manila - ₱250
Outside Metro Manila - ₱420 (Essential 012) | ₱320 (Essential 006)
Do you ship internationally?
As of the moment, we only ship nationwide in the Philippines.
When do you usually ship orders?
We ship every MONDAY to FRIDAY.
How long will it take for my order to arrive?
Metro Manila - Up to 2 business days. For next day deliveries, kindly send us a DM on Instagram @vaulvmnl.
Outside Metro Manila - 4 - 7 business days
(Sundays and holidays are NOT included)
What happens if my package has not arrived yet within the estimate time of arrival?
You may contact us if you live WITHIN Metro Manila via Instagram Direct Message @vaulvmnl. If you live OUTSIDE Metro Manila, you may contact our partners at LBC or AP Cargo regarding your package as there may be unforeseen delays.
LBC - https://www.lbcexpress.com/contact-support
AP Cargo - 09178351415 or 09176762121
Do you do meet ups?
No, we DO NOT do meet ups.