Frequently Asked Questions

Product

Up to how many sneakers/shoes can fit in the duffle bag?

Our VAULV Duffle Bag 022 can hold up to 4 PAIRS of sneakers/shoes. 

Our VAULV Duffle Bag 015 can hold up to 3 PAIRS of sneakers/shoes.

Up to what shoe size can fit in the bag?

For the VAULV Duffle Bag 022, shoe sizes up to SIZE 13 MENS can fit inside the bag.

For the VAULV Duffle Bag 015, shoe sizes up to SIZE 11 MENS can fit inside the bag.

Is it carry-on approved?

Yes, our duffle bags are CARRY-ON APPROVED. This allows you to travel with the bag as long as it is within the weight limit of 7kg.

Up to what laptop size can fit in the bag?

The VAULV Duffle bag 022 can hold up to a 15" laptop, while the VAULV Duffle Bag 015 can hold up to a 13" laptop.

What is the weight capacity of the bag?

Our VAULV duffle bags can hold a maximum weight of around 16kg (35lbs).

Payment

What are your payment methods?

We accept CASH and ONLINE BANK DEPOSITS to BDO ONLY.

Do you accept credit and debit cards?

Yes, we accept CREDIT and DEBIT CARDS through PayPal!

A PayPal account is NOT required to make the transaction. 

Simply click the "Pay With Debit or Credit Card" button at the bottom when you are redirected to PayPal.

Do you accept COD (Cash on Delivery)?

No, we do NOT accept COD (Cash on Delivery) on our website. 

However, you may order our products through our LazMall Flagship Store at https://www.lazada.com.ph/shop/vaulv to purchase via COD.

Shipping

How much is your shipping fee and do you ship nationwide?

We currently ship WITHIN METRO MANILA via Grab/Lalamove and OUTSIDE METRO MANILA via LBC/AP Cargo. The price of our products is EXCLUSIVE of the shipping fee. The shipping fees are as follows:

VAULV Duffle:

Metro Manila - FREE
Outside Metro Manila - ₱1,000

VAULV Essential:

Metro Manila - ₱250
Outside Metro Manila - ₱420 (Essential 012) | ₱320 (Essential 006)

Do you ship internationally?

As of the moment, we only ship nationwide in the Philippines. 

When do you usually ship orders?

We ship every MONDAY to FRIDAY.

How long will it take for my order to arrive?

Metro Manila - Up to 2 business days

Outside Metro Manila - 4 - 7 business days

(Sundays and holidays are NOT included)

What happens if my package has not arrived yet within the estimate time of arrival?

You may contact us if you live WITHIN Metro Manila via Instagram Direct Message @vaulvmnl. If you live OUTSIDE Metro Manila, you may contact our partners at LBC or AP Cargo regarding your package as there may be unforeseen delays.

LBC - https://www.lbcexpress.com/contact-support

AP Cargo - 09178351415 or 09176762121

Do you do meet ups?

No, we DO NOT do meet ups. 

Do you have any physical stores?

Our VAULV Duffle 022 in Black-Orange and Triple Black are available at:

Sneakers & Such at Styled at Shangri-La Plaza East Wing 

Sole Republiq at Uptown Mall BGC, Level 2 (Across Bench)

Cop Garden at Chemphil Building, Arnaiz Avenue

Rock N' Sole at L/G Estancia East Wing Mall, Capitol Commons