Shipping & Delivery
1. How much is your shipping fee and do you ship nationwide?
We currently ship WITHIN METRO MANILA via Grab/Lalamove and OUTSIDE METRO MANILA via LBC/AP Cargo. The price of our products is EXCLUSIVE of the shipping fee. The shipping fees are as follows:
VAULV Duffle & VAULV Backpack:
Metro Manila - ₱180
Bulacan, Cavite, Laguna, Rizal - ₱900
Outside Greater Manila Area - ₱1,000
VAULV Essential:
Metro Manila - ₱180
Outside Metro Manila - ₱420 (Essential 012) | ₱320 (Essential 006)
NOTE: For customers outside Metro Manila, we recommend shopping through either our LazMall Flagship Store or Official Shopee Store for lower shipping fees.
2. Do you ship internationally?
As of the moment, we only ship nationwide in the Philippines.
3. When do you usually ship orders?
We ship every MONDAY to FRIDAY.
4. How long will it take for my order to arrive? Do you do same-day or next-day deliveries?
Metro Manila
Only next-day deliveries are available for customers within Metro Manila.
Please note that next-day deliveries are not available on weekends and holidays. Orders placed on these days will be delivered either on Monday or the following business day.
Outside Metro Manila - 4 - 7 business days (Sundays and holidays are not included)
5. What happens if my package has not arrived yet within the estimate time of arrival?
You may contact us if you live WITHIN Metro Manila via Instagram Direct Message @vaulvmnl. If you live OUTSIDE Metro Manila, you may contact our partners at LBC or AP Cargo regarding your package as there may be unforeseen delays.
LBC - https://www.lbcexpress.com/contact-support
AP Cargo - 09178351415 or 09176762121
6. Do you accept self pick-up?
Yes, we accept self pick-up for customers within Metro Manila. You may message us on Instagram or Facebook @vaulvmnl for schedule availability before checking out. Please note that same-day pick-up is not available.
Our pick-up address is at Brgy. Manresa, QC. After checking out, complete address will be provided via text, Instagram or Facebook Direct Message.
Further instructions for this shipping method are shown as you check out.
7. Do you do meet ups?
No, we DO NOT do meet ups.